While generally not used, Tier 4 often represents an escalation point beyond our organization. This level of support is reserved for highly-complex issues, where multiple vendors, products, or tools outside of our organization are involved. This is the highest level of specialized support available (...not all hosting help desks or MSP's will offer Tier 4 support...). We provide Tier 4 support under VERY rare and extreme conditions... 


Tier 4 support typically runs 24 hours a day (when / where possible), and when under contract; is billed at $ 90 / hour.